Emergencies and faults
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Contact us
General enquiries
Our friendly Contact Centre will assist you with any general enquiries including:
- general water and sewerage enquiries
- billing
- electricity faults and interruptions
- new connections.
Enquire online
Chat with us online or call us on 1800 245 092.
We're here to help from 8am to 5pm weekdays.
If you are contacting us from overseas, please email us at customerservice@powerwater.com.au
If you require interpreter services please call 13 14 50.
We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.
Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team Northern region
Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821
Services Development Team Southern region
Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
Follow us on Twitter
We provide customer updates on outages via Twitter. Follow @PowerWaterCorp and keep up to date with the latest information
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
We will be inspecting power service lines around Wagaman from 15 January to 31 March 2024. To safely complete the inspections our crews will use GOPRO cameras and may need to enter your property. An inspection generally takes less than 20 minutes and does not need to interrupt your power supply. If this affects you, we'll deliver more information to you in the New Year.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
Cable replacement works will take place in Gunbar Street, Bayview: Monday 28 September to November 2023 8am to 5pm Monday to Friday 9am to 4pm Saturday When works are complete there may be a short power interruption to connect the new cable. We will notify you when this will take place.
Flood response: Isolated disconnections for safety due to flooding.
Flood response: Isolated disconnections for safety due to flooding.
⚠️25 March - Power has been restored to Garawa 1 and 2. Six properties require an electrical safety Certificate of Compliance before power can be reconnected.
⚠️24 March - Power has been restored to Garawa 1 and 2. Our crew remains on site assessing and repairing damage.
⚠️ 22 March - For safety power remains disconnected to Garawa 1 and 2.
⚠️ 20 March - For safety with the rising flood waters power has been disconnected to Garawa 1 and 2.
⚠️9.00 am 19 March - Isolated power interruptions due to trees and branches on powerlines. Our crew is working to safely restore power as quickly as possible.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
⚠️25 March - Power has been restored to Garawa 1 and 2. Six properties require an electrical safety Certificate of Compliance before power can be reconnected.
⚠️24 March - Power has been restored to Garawa 1 and 2. Our crew remains on site assessing and repairing damage.
⚠️ 22 March - For safety power remains disconnected to Garawa 1 and 2.
⚠️ 20 March - For safety with the rising flood waters power has been disconnected to Garawa 1 and 2.
⚠️9.00 am 19 March - Isolated power interruptions due to trees and branches on powerlines. Our crew is working to safely restore power as quickly as possible.
⚠️ 18 March - Severe weather is causing interruptions to power supply in the region. Our crews are on standby and will respond when it is safe. Destructive winds will cause damage to powerlines. Always assume fallen powerlines are live and dangerous – stay away and stay safe.
Dixon Rd - 70
Kurrajong Crescent
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000